The first public reporting of the HCAHPS Star Ratings in April 2015 is based on patients discharged between Jand June 30, 2014. HCAHPS Star Ratings are based on the same data that are used to create the HCAHPS measures publicly reported on the Hospital Compare website. Patients and consumers can drill down from the HCAHPS Summary Star Ratings to examine each of the star ratings they summarize.ĬMS will update HCAHPS Star Ratings on a quarterly basis. CMS believes that each measure is valid and is useful to consumers, and consumers have indicated these pieces of information are important in their decision making. The existing Overall Hospital Rating measure (and its star rating) is derived from a single survey item. The HCAHPS Summary Star Rating combines all information about the specific aspects of patient experience of care measured by the HCAHPS Survey. The HCAHPS Summary Star Rating combines or rolls up all of the HCAHPS Star Ratings. In addition, consumers should discuss hospital quality with their healthcare professionals when selecting a hospital. The new HCAHPS Star Ratings summarize one aspect of hospital quality-patients’ experience of care. Other data that are publicly reported on Hospital Compare can be very useful. HCAHPS Star Ratings provide a quick summary of each HCAHPS measure in a format that is increasingly familiar to consumers and enable consumers to more quickly and easily assess the patient experience of care information.ĬMS encourages consumers to consider multiple factors when choosing a hospital. These star ratings also determine quality bonus payments for plans. Medicare Plan Finder uses star ratings to help beneficiaries select parts C and D plans. In January 2015, CMS added star ratings to Dialysis Facility Compare and plans to add them to Home Health Compare later this year. In 2014, CMS introduced star ratings to Physician Compare, which uses them to rate a limited number of measures for group practices. Currently, Nursing Home Compare features an overall star rating for each facility and star ratings for other important categories of health care quality. CMS already uses star ratings in other Compare websites, as well as in Medicare Plan Finder. Star ratings will also allow consumers to more easily compare hospitals. HCAHPS Star Ratings are the first star ratings to appear on Hospital Compare and CMS plans to update the HCAHPS Star Ratings each quarter.ĬMS created the HCAHPS Star Ratings to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare website. Twelve HCAHPS Star Ratings appear on Hospital Compare: one for each of the 11 publicly reported HCAHPS measures, plus the new HCAHPS Summary Star Rating. The ratings also support using quality measures as a key driver of health care system improvement. This is consistent with the call for transparent, easily understood and widely available public reporting found in the Affordable Care Act. CMS believes that star ratings spotlight excellence in health care quality and make it easier for consumers to use the information on the Compare websites. CMS and the Agency for Healthcare Research and Quality have led a partnership of public and private organizations to publicly report patients’ perspectives of hospital care. On April 16, 2015, the Centers for Medicare & Medicaid Services (CMS) added HCAHPS Star Ratings to the Hospital Compare website as part of the initiative to add 5-star quality ratings to its Compare websites. Posting these results support the Obama Administration’s efforts to build a health care system that delivers better care, spends health care dollars more wisely, and results in healthier people. HCAHPS results posted on Hospital Compare provide ratings, including comparisons to state and national averages, that help consumers understand how hospitals perform. The HCAHPS measures were created to publicly report patients’ perspectives on their hospital care. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey is a standardized survey instrument and data collection methodology to measure patients’ perspectives of their hospital care. Hospital Compare allows consumers to select multiple hospitals and directly compare performance measure information related to heart attack, heart failure, pneumonia, surgery and other conditions. This information can help consumers make informed decisions about health care. Hospital Compare is a consumer-oriented website that provides information on how well hospitals provide care to their patients.
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